1. Returns

We want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned with its original packaging and any included accessories or documentation.

Certain products may have different return conditions due to their nature. If you are unsure whether an item is eligible for return, please contact us before sending it back.

2. How to Start a Return

To request a return, please contact our customer support team with your order number, the item you would like to return, and the reason for the return.

Our team will review your request and provide you with the necessary return instructions, including the return address when applicable. Please do not send an item back before receiving return instructions from us.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method. Please allow 3–5 business days for us to process an approved refund. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

4. Non-Returnable Items

Some products may not be eligible for return, including items that are:

• Opened or used where health, hygiene, or safety requirements prevent resale
• Personalized or made specifically to your requirements
• Marked as final sale or otherwise identified as non-returnable
• Damaged after delivery due to misuse, improper handling, or normal wear and tear

Return eligibility may vary depending on the product category.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

Please provide your order number and clear photos of the item and its packaging so we can review the issue.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution. If the issue resulted from an error on our part, we will work with you to resolve it promptly.

6. Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return and the product involved.

If an item is being returned because it is damaged, defective, incorrect, or due to an error on our part, Liberty Goods will determine the appropriate return-shipping arrangement.

For returns due to a change of mind or customer preference, return shipping costs may be the customer's responsibility.

If you have questions about whether your order qualifies for a return, please contact our customer support team before shipping your item.